Supports NCQA standards

Health plans administer the Provider Satisfaction Survey to assess the provider’s and practice manager’s overall satisfaction with the health plan. Additionally, health plans use this survey to support NCQA standards. Standards that the survey tool helps to measure include such indicators as:

• UM 11 – Satisfaction with the UM Process
• QI 10 – Continuity and Coordination of Medical Care
• Qi 11 - Continuity and Coordination between Medical and Behavioral Healthcare

Other reasons plans may choose to conduct this survey are to:

• Measure physicians’ satisfaction with the plan as compared to “all other plans” in which they participate
• Identify issues that physicians have regarding the health plan and their ratings of provider services
• Identify and improve issues regarding physician satisfaction and loyalty to the plan

Provider surveys are challenging to administer due to the targeted respondent audience. The Myers Group has the experience to help clients navigate this process.  The physician response rate improves with well-designed surveys that ask pertinent questions. In addition, introducing the survey through various communications methods, employing sound sampling methodologies, and providing results feedback to the provider group increases physician cooperation.