The Myers Group is made up of a dedicated team of employees who exemplify the organization’s philosophy to serve the healthcare community and help improve the quality of patient care. We do this by providing superior service, comprehensive analysis, and reliable research results. We believe that our competitive strength begins with our employees. Our staff includes individuals who are committed and highly knowledgeable in their field of expertise including Project Management, Analytics, Survey Administration, Sales, Administrative Support, and Information Technology. In addition, our Call Center employs 100 to 150 extensively trained interviewers, using sophisticated software to conduct phone surveys.
Among the key people at The Myers Group are:
Senior Staff ––––––––––––––––––––––––––––––––––––––––––––––
A.C. MYERS III – President/CEO
 Mr. Myers founded The Myers Group in 1993 to focus on healthcare market research, specifically patient and member satisfaction and performance improvement measurement. Because of his research interests, Mr. Myers continues to be involved in survey design and analysis operations. In addition, he provides leadership and strategic direction for Corporate Development, Client Account Services, Operations, and Finance.
Mr. Myers has a Master of Business Administration from Georgia State University, Atlanta, GA, and a Bachelor of Industrial and Systems Engineering from the University of Florida, Gainesville, FL. He has more than 23 years of professional healthcare experience.
Mr. Myers has authored numerous articles related to patient/member satisfaction measurement and presented at national conferences. He has been a member of the Healthcare Information Management System Society and the American College of Healthcare Executives.
DEBBIE TORRE – Chief Operating Officer
 Ms. Torre is responsible to lead and manage all operational departments with a focus on strategic, tactical, and short-term operations management. She is responsible for the design, operation, and improvement of the systems that create and deliver error-free and meaningful products/services to our clients. Ms. Torre is responsible to implement and monitor the budget, the quality of TMG’s products and services, and focus on the operational details and day to day execution necessary for successful operational fulfillment.
Under Ms. Torre’s overall leadership and training, the operations staff successfully managed timelines and outcomes for more than 700 various research projects during the past 12 months.
She has more than 18 years of leadership and management experience, including direct supervision of employees, staff recruiting, training, budgetary planning, and office management. Ms. Torre received her education at Kennesaw State College, Marietta, Georgia.
DAVID BAHLINGER – Executive Director, Analytics and Research
 Mr. Bahlinger's responsibilities include the scheduling of project work and directing the research capabilities of The Myers Group. He orchestrates research collection processes and oversees all project analytic work. The research performed by The Myers Group assists in the development of product lines and serves as a consultative resource to our clients. Mr. Bahlinger works with clients to develop survey tools, report deliverables, final report reviews, and on-site presentations. He brings a combination of extensive experience with advanced statistical methodologies and publication/survey development to The Myers Group.
Mr. Bahlinger has six years of experience at The Myers Group and an additional 13 years of research experience in the healthcare industry. His expertise lies in research methodology, data analysis and the presentation of survey results.
Mr. Bahlinger has a Master of Arts in Industrial/Organizational Psychology and a Bachelor of Arts in Psychology/Marketing from the University of Tulsa, OK.
ROSEANN CAROTHERS – Director, Corporate Development
 As Director of Corporate Development, Ms. Carothers is responsible for developing and executing strategies that support the company’s business plans and growth initiatives. She provides consultative support to managed care organizations and integrated delivery systems in the areas of member satisfaction, patient/member loyalty, management/leadership education, and analysis.
Ms. Carothers directs new product development efforts merging client needs with internal capabilities of The Myers Group. She also serves on the company’s Board of Directors. Ms. Carothers was a presenter on the topic of CAHPS at the 2006 BCBS Association HEDIS Conference.
In addition to her nine-year tenure with The Myers Group, Ms. Carothers has significant healthcare experience in the areas of MSO network development and CME coordination.
Ms. Carothers has a Master’s degree in Health Administration and an MBA from the University of Houston, Houston, TX. She completed an Administrative Residency with the 500 bed St. David’s Health System in Austin, TX. Ms. Carothers earned a BBA in Accounting from the University of Texas, Austin,TX.
Key Staff –––––––––––––––––––––––––––––––––––––––––––––––––
GLORIA HAYNES – Controller
Ms. Haynes is responsible for The Myers Group’s financial statements, cash management, and budgeting. In addition, she manages the Accounting and Human Resources departments. She has worked for the company for four years and currently serves on the Board of Directors.
Ms. Haynes has 23 years of experience in the accounting field. She earned a Master of Education with a major in Business Education from the University of Georgia, Athens, GA, and a Bachelor of Science in Business Administration with a major in Accounting from the University of Florida, Gainesville, FL.
SHERRELLE KYLE – Operations Manager, Project Management
As the Operations Manager for Project Management, Ms. Kyle is responsible for overseeing all Project Management activity within the department. Ms. Kyle provides leadership to the Project Management team. She is responsible for formulating each client’s survey management plan, prioritizing work, maintaining department project schedules, and communicating workflow and priorities with other departments.
Additionally, Ms. Kyle is key in the development and implementation of industry standard project management methodologies into the organization. A five-year employee at The Myers Group, Ms. Kyle has a broad base of experience in operations and project management. She earned a Bachelor’s degree in Accounting from Jackson State University, Jackson, MS.
MICHAEL MITCHELL – Director of Quality Assurance
Mr. Mitchell is responsible for assisting the Chief Operating Officer with the daily oversight of TMG’s Operations Departments. He is responsible for ensuring the compliance to TMG’s internal processes, procedures, and audits as well as adherence to all requirements listed within NCQA’s Quality Assurance Plan and Volume 3 Specifications for Survey Measures. He is also responsible for ensuring that TMG staff complies with all federal or state requirements for data collection and submission.
Mr. Mitchell has extensive knowledge of TMG’s operations ranging from Project Management to Survey Administration. Mr. Mitchell is responsible for development, review, and implementation of all operational processes, procedures, and audits to ensure successful project implementation and completion. This also includes transition of systems to integrate new software and hardware; review of web and CATI programming; review of internal systems; and coordination of workflows between internal Operations Departments. Mr. Mitchell has over 15 years of project management and administrative leadership experience, including direct supervision of employees, staff recruiting, training, cost analysis, and office management. In addition, he has worked extensively within the insurance industry handling medical claims and workers’ compensation for over 32 jurisdictions. Mr. Mitchell received his education at Georgia Institute of Technology, Atlanta, Georgia.
Q. CHRISTINA LIAO, Ph.D. – Statistical Consultant
Dr. Liao serves as a consultant to The Myers Group and regularly reviews reports and analytic processes to ensure statistical integrity and offers ideas for improving The Myers Group’s research and reporting capabilities. She serves as a resource to Analysts, Account Executives, Project Managers, and clients in presenting and translating complex statistical concepts and results into meaningful and actionable business insights.
Dr. Liao has in-depth knowledge and experience in all facets of market research in a wide range of industry fields. She offers expertise in sophisticated statistical modeling techniques such as Conjoint Analysis, Discrete Choice Modeling, Structural Equation Modeling, Latent Class Modeling, and Multilevel Modeling. She also has extensive experience in the application of advanced statistical modeling techniques in a wide range of business issues such as brand equity, price elasticity, customer purchase behaviors, market segmentation, customer satisfaction, customer loyalty, customer value, market share, advertising effect, and a company's competitive strengths and weaknesses in the marketplace. She has experience in working with federal agencies such as the Department of Health and Human Services (DHHS) and Centers for Disease Control (CDC).
Dr. Liao has a Ph.D. in Research, Statistics, and Measurement, and a Master of Science in English from Georgia State University, Atlanta, GA.
|
