Addresses concerns before employer group becomes at-risk 

Many plans are recognizing the importance of obtaining feedback from decision-makers in large or key employer groups to determine their satisfaction with administration of the health plan. By surveying decision-makers and/or plan administrators, health plans become aware of employer perception and overall satisfaction so that any concerns may be addressed before the employer group becomes at-risk to change health plans.

The Myers Group offers a proven Benefit Manager Survey to help managed care organizations identify and improve factors that are important to these stakeholders. The survey measures several composites, including those identified as key drivers.  Some of the measurable objectives include:

• Employer retention rate
• Increase in sales and contract value
• Referral of the plan to employees