A Demonstrated Leader in Measuring Healthcare Satisfaction

The Myers Group is a nationally recognized survey research firm offering a complete package of survey products and services to the healthcare industry. We are proud to work with nearly half of the Top 100 Health Plans in the country, as ranked by US News & World Report. The best and the brightest managed care organizations, hospitals, and physician groups rely on The Myers Group to conduct their research projects because measuring quality is our business.

Managed Care Organizations
In today’s managed care environment, satisfying customers is no longer just a competitive advantage, but a proven ingredient in operating a successful healthcare organization. A reliable and accurate approach to satisfaction measurement allows managed care organizations to...

Hospitals
As hospitals enter a new era of public reporting with the advent of the CAHPS Hospital Survey, The Myers Group is experienced and poised to administer this survey, along with patient satisfaction studies, medical staff satisfaction surveys, and employee exit interviews...

Disease Management Companies
Disease Management companies throughout the nation look to The Myers Group for valid and reliable disease management outcomes measures.  We partner with clients to provide relevant information regarding the effectiveness of disease management...

Government Agencies
The Myers Group provides survey research and consulting services to local, state, and federal agencies as well as business coalitions, associations, and other public health organizations...

Market Research Companies
The Myers Group offers OutSource Solutions to market research companies. With a significant investment in trained staff members, CATI - Computer Assisted Telephone Interviewing (hardware and software), Internet survey capabilities, mail management, and...

New Member Understanding and Satisfaction

First impressions are critical, especially when it comes to one’s healthcare plan and services.  The Myers Group understands the importance of first impressions to customer satisfaction and loyalty.  The New Member Understanding and Satisfaction Survey provides health plans with a valuable tool to measure satisfaction while instilling new member loyalty and confidence.

We have the capability to personally reach out to all new enrollees with a welcome message from the plan.  These calls can also provide important information about customer service, the new member packet, and receipt of member IDs and material.

Click here to contact us for more information.  A Survey Consultant will work with your plan to help instill new member loyalty and satisfaction.